Shop FAQ
Questions and answers about the shop
Is it possible for a public institution to make a purchase using the "purchase on account" payment method?
Yes, we offer the payment option "purchase on account" exclusively for municipalities, public institutions and municipal companies. Please provide this information when registering and you will automatically receive the payment method.
Why should I choose Kaeferling Pro instead of a pest controller?
Our shop is aimed specifically at commercial customers who want to solve pest problems themselves without having to rely on expensive and time-consuming services from external pest controllers. With our products and tailor-made sets, you can get your pest problems under control quickly and efficiently - and save both time and money.
How quickly will my order be delivered?
Orders from Kaeferling Pro are typically delivered within 1–3 business days . This allows businesses such as restaurants, hotels, or public institutions to respond very quickly without having to wait long for a pest controller.
Will I receive support in selecting products?
Yes. Kaeferling Pro supports you in product selection with a digital product advisor , clear application instructions , FAQ sections , and direct support by phone or email from experts . This helps businesses such as restaurants, hotels, and public institutions quickly find the right solution.
What makes Kaeferling Pro sets so special?
Our pest control sets are specially tailored to your individual needs. Whether you have problems with cockroaches, ants or other pests - we offer you the right set that is tailored to the type of pest and the requirements of your business. This means you always have the right equipment to hand. Please contact us for individual advice.
What solutions does Kaeferling Pro offer for restaurants and hotels?
Kaeferling Pro offers pest control solutions specifically tailored to the hospitality industry and hotels – including cockroach, fruit fly, rodent, mite, and bed bug solutions , UV fly traps, sprays, and bait stations. The products are cost-effective , delivered quickly (1–3 days) , and offer professional quality for self-use .
Are there special solutions for public institutions or property management companies?
Yes. Kaeferling Pro offers solutions specifically tailored to public institutions, municipalities, and property management companies – for example, garbage bins with integrated rat bait stations that enable discreet and safe rodent control, as well as marten control products ideal for buildings, vehicle fleets, warehouses, or attics. The products are cost-effective , quickly deliverable , and enable independent, professional control.
How do I fulfill the HACCP documentation requirement with Kaeferling Pro?
With Kaeferling Pro, you can fulfill your HACCP documentation requirements by using our pest control kits with monitoring solutions . These include checklists, instructions, and documentation aids that allow all measures to be clearly recorded. This allows restaurants and food service establishments to provide legally compliant proof of inspections at any time.
Do you have any further questions?
If you have any further questions about our products or our service, please do not hesitate to contact us. Our team is always available to help you choose the right solution.
Questions and answers about pests and their use
How do I detect a pest infestation in my business?
You can recognize a pest infestation by visible animals (e.g. cockroaches, mice, ants), typical traces such as droppings, feeding damage, nests or molting remains as well as unusual smells .
Food contamination or damaged packaging are also clear indicators. In restaurants and food establishments , increased complaints or discoveries by guests often indicate infestation.
What are the differences between cockroaches, roaches, kitchen cockroaches and forest cockroaches?
Cockroaches and roaches are synonyms and refer to the same family of insects.
Cockroaches are certain species such as the German cockroach (Blattella germanica) that settle in kitchens, restaurants and food businesses and are considered pests there.
Wood cockroaches, on the other hand, typically live outdoors in the wild. They can occasionally enter homes, but they are not considered health hazards and do not breed in buildings.
Are Kaeferling Pro products also approved for professional use?
Yes. Kaeferling Pro offers high-quality, professional pest control solutions specifically developed for businesses such as restaurants, hotels, and public institutions. The products meet professional standards and deliver service-level quality—making them ideal for professional use.
Can I do pest control myself or do I always need a service provider?
You can combat light to moderate pest infestations yourself using professional products , such as the Kaeferling Pro kits, which were developed specifically for businesses. For severe or recurring infestations, a traditional pest control professional may be advisable. This gives you the choice between cost-effective in-house treatment and outsourcing .
What protective measures do I need to take when using it?
When applying pest control products, wear protective gloves , avoid direct skin and eye contact, and ventilate the room well during and after treatment . Food and open beverages must be covered or removed. Always follow the product's instructions and safety data sheets .
Is there a way to treat insects in multiple rooms at the same time?
Yes, the DOBOL smoke and fogger is ideal for large-scale insect control indoors. Simply activate it, leave the room, and in a short time the entire area is treated – without the need for laborious manual spraying.
How do I find out which pest product is right for my business?
Kaeferling Pro offers a free product advisor for this purpose. In just three minutes, you answer a few questions about your infestation and receive a customized product recommendation – quickly and easily. Alternatively, we are happy to answer any questions you may have by phone or email.
How can I quickly get rid of cockroaches in my business without disrupting operations?
For quick and discreet control, the Catchmaster 100i cockroach traps are ideal. These professional traps can be discreetly distributed throughout the business and work without chemicals. They are ready for immediate use and are suitable for use in kitchens, warehouses, or utility rooms – without interrupting operations.
What can I do if I find bed bugs in a hotel room and don't want to use chemicals?
In such cases, the Cimex Eradicator is a good option. It works with hot dry steam and requires no chemicals. It allows for targeted and hygienic bed bug control in rooms without disturbing guests or employees with residue.
Which pest control products are HACCP compliant and safe for use in food processing?
Products like the 100i Cockroach Trap are HACCP-compliant and can be used safely in kitchens, storage rooms, and other sensitive areas. They operate without toxic substances and are therefore particularly suitable for businesses with strict hygiene requirements.
Can I equip my entire business with a bulk pack of cockroach traps?
Yes, the Catchmaster 100i cockroach trap is available in a set of 300. This allows you to systematically secure larger areas such as warehouses, kitchens, or utility rooms and monitor them yourself.
Is there a chemical-free solution for bed bugs that I can apply myself?
Yes, the Cimex Eradicator works exclusively with hot steam and requires no chemicals. It's easy to use and particularly suitable for hotels, furnished apartments, or other sensitive areas.
How can I permanently keep flying insects away from the dining room without constantly respraying?
For permanent use, visually unobtrusive solutions such as professional insect traps or UV systems are ideal. These can be installed in visible areas, operate without spray, and meet the hygiene requirements of the hospitality industry.