Terms and Conditions
Status: January 28, 2026
Table of contents
- Scope of the General Terms and Conditions
- Information about offers and ordering processes
- Customer account/customer profile
- Data protection and confidentiality
- Information on prices and shipping costs
- Payment methods and payment terms
- Delivery and availability of goods
- Provisions on retention of title
- Manufacture and customization according to customer specifications
- Resale of delivered goods and use of goods
- Warranty and liability provisions
- Changes to the General Terms and Conditions
- Final provisions
1. Scope of the General Terms and Conditions
1.1 The following General Terms and Conditions (hereinafter referred to as "GTC") apply to all business relationships between Agrezor International GmbH, Luxemburger Str. 79-83, 50354 Hürth (hereinafter referred to as "seller") and the buyer of the seller's products (hereinafter referred to as "customer").
1.2 Deviating conditions of the customer do not apply, even if the seller provides their service without objection, unless the seller has agreed to the validity of the deviating conditions in writing or text form.
1.3 The seller's offer is exclusively directed at entrepreneurs. By placing an order or registering, the customer confirms that they are a business customer within the meaning of the law and do not act as a consumer. "Entrepreneur" within the meaning of these Terms and Conditions is a natural or legal person or a legally capable partnership who acts in the exercise of their commercial or independent professional activity when concluding a legal transaction.
1.4 The seller is entitled to request proof of the customer's commercial activity (e.g., extract from the commercial register, business license). If the customer does not provide this proof, the seller may withdraw from the contract.
2. Information on offers and ordering processes, order procedures, and conclusion of the contract
2.1 The presentation of products in the online shop, on websites, as well as in digital or printed brochures, catalogs, or comparable representations of the seller does not constitute a binding offer. It is merely to be understood as an invitation to the customer to place an order and thus submit an offer.
2.2 The customer is obliged to ensure the accuracy of the information they provide and to notify the seller of any necessary changes without delay, insofar as these are relevant for the fulfillment of the contract. In particular, the customer must ensure that the specified email addresses and delivery addresses are correct and that potential reception obstacles within their area of responsibility are avoided. It is recommended that customers carefully observe the instructions in the ordering process and, if necessary, use supportive functions of their software or hardware. Mandatory information is clearly marked. Until the order is submitted, customers can check, change, or cancel their entries at any time – for example, by using browser functions or common operating options of their device.
2.3 The customer can select products from the seller's range and add them to the shopping cart. The selected items can be changed or deleted at any time there. Afterwards, the customer can continue and complete the ordering process.
2.4 By clicking the button to complete the order, the customer submits a binding offer to purchase the products contained in the shopping cart. Confirmation of receipt of the order does not constitute acceptance of the offer by the seller.
2.5 The seller can accept the customer's offer within 14 days. The period begins with the completion of the ordering process and ends after the last day has expired. Acceptance occurs either by explicit confirmation via e-mail, shipment of the goods, receipt of the goods by the customer, or by a payment request and completion of the payment process. The earliest acceptance time is decisive. If the seller does not accept the offer within the period, no contract is concluded and the customer is no longer bound by their offer.
2.6 The customer can also submit a binding offer to the seller via telephone, fax, contact form, or mail. The seller's acceptance of the offer occurs either by explicit confirmation via e-mail, shipment of the goods, receipt of the goods by the customer, or by a payment request and completion of the payment process.
3. Customer Account
3.1 Customers who wish to place an order via the online shop must register for a customer account.
3.2 Registration for a customer account is only permitted for companies, tradespeople, and public institutions. Orders without registration (guest orders) are not possible.
3.3 Customers are obliged to provide correct and up-to-date information in the customer account and to update it if the actual circumstances change. Customers themselves are liable for disadvantages resulting from incorrect or outdated information.
3.4 Customers are responsible for their customer account within the scope of their possibilities and reasonableness. This means they are obliged to handle their access data with the utmost care and to take all necessary measures to ensure its security and prevent disclosure to third parties. If there is suspicion that third parties have gained access to the access data or that the customer account is being misused, customers must inform the seller immediately.
3.5 The customer account may only be used within the scope of the applicable legal provisions, in particular with regard to the rights of third parties, and in accordance with the seller's terms and conditions. Use is made via the access masks or technical access routes provided by the seller. Any other use, especially by external software, bots, or crawlers, is prohibited.
3.6 Customers can terminate their customer account at any time. The seller can terminate the customer account with a notice period of two weeks. Extraordinary termination for good cause remains reserved.
3.7 After termination, the customer account and the information stored therein are no longer accessible to the customer. It is the customer's responsibility to back up their data before termination.
3.8 The seller stores the content of the contract and transmits it to the customer in text form, for example by e-mail. Before submitting the order, the customer has the option to save the contractual content using the print or save function of their browser. The seller is also entitled to provide the contract documents by referring to an online source.
3.9 Customers who have set up a customer account can view their placed orders in the account area. The contract language is German.
4. Data Protection and Confidentiality
4.1 The seller undertakes to process the customer's personal data only within the framework of legal provisions. Details on data processing are regulated in the seller's privacy policy.
4.2 The customer undertakes to treat all confidential information received in the course of cooperation, especially regarding products, business processes, and pricing calculations, confidentially and to use it only within the scope of the contractual purposes.
4.3 The obligation of confidentiality applies beyond the end of the contractual relationship. It ceases if the information becomes publicly accessible without the customer's fault or if the customer is legally obliged to disclose it.
4.4 If the customer culpably violates the confidentiality obligation, they commit to paying a reasonable contractual penalty, the amount of which is to be determined at the seller's discretion. The contractual penalty may not exceed an amount of 7,500 euros per violation. The customer reserves the right to prove that a lesser or no damage has occurred. The assertion of damages beyond this remains unaffected.
4.5 Communication via WhatsApp Business
The seller is entitled to additionally contact customers via a WhatsApp Business account as part of contract processing, provided the customer has provided their mobile phone number for this purpose or has consented to the use of this communication channel.
Communication via WhatsApp is carried out exclusively for the purposes of order and shipping processing, in particular for transmitting information about order status, shipping, delivery dates, or inquiries regarding the order. It is not used for advertising or marketing purposes.
The customer can object to communication via WhatsApp at any time with effect for the future. Further information on data processing can be found in the seller's privacy policy.
5. Information on prices and shipping costs
5.1 Unless otherwise stated, all prices are net prices and are subject to the applicable statutory value-added tax.
5.2 The seller reserves the right to set minimum order quantities or tiered prices. These will be communicated to the customer during the ordering process or in the product description.
5.3 Applicable delivery and shipping costs are shown or linked to the customer in the product description and before completing the order.
6. Payment methods and payment terms
6.1 Before concluding the contract, the seller reserves the right to conduct a credit check of the customer. If the check results in a negative credit rating, the seller is entitled to require securities or prepayment or to withdraw from the contract.
6.2 When using payment service providers, their terms and conditions and privacy notices also apply. Customers should observe the terms and conditions and privacy notices of the payment service providers during the payment process, as the provision and processing of payment methods may also depend on agreements between customers and payment service providers.
6.3 The customer is responsible for meeting the requirements for the chosen payment method. This includes sufficient account balance, necessary registrations, legitimations, authorizations, as well as confirmation of transactions.
6.4 If a payment cannot be processed due to insufficient account balance, incorrect bank details, or unauthorized objection by the customer, or must be reversed due to insufficient account balance or incorrect bank details, the customer bears the resulting fees.
6.5 Prepayment: For payment by prepayment, the amount is due upon conclusion of the contract, unless otherwise agreed. The seller informs the customer of their bank details. Delivery takes place after receipt of payment. If payment is not received within 14 days despite due date and a renewed reminder,
If the seller does not receive payment within the calendar days after dispatch of the order confirmation, the seller may withdraw from the contract. The order then expires without further obligations for both parties.
6.6 Purchase on account: This payment method is exclusively available to public institutions as customers. The invoice amount is due after delivery of the goods and receipt of the invoice. Payment is made without deduction within 14 days to the seller's specified bank account, unless otherwise agreed.
6.7 Credit card payment: By placing the order, the customer provides their credit card details. The credit card is charged immediately after the order is completed and authorized by the legitimate cardholder.
6.8 PayPal: Payment is made via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"). At the end of the ordering process, customers are directly redirected to PayPal. For customers with a PayPal account, the PayPal terms of use. Customers without a PayPal account are subject to the PayPal terms of use for guest payments. An overview of all terms is here available.
6.9 Google Pay: Using Google Pay requires prior registration for this payment service. Payment is made according to the terms of Google Pay, which are shown to the customer during the ordering process. Further information is available at https://pay.google.com available.
6.10 Apple Pay: Prior registration is required to use Apple Pay. Payment is made according to the terms of Apple Pay, which are shown to the customer during the ordering process. Further information is available at https://www.apple.com/de/apple-pay/ available.
6.11 Sofort: Payment processing is carried out by the provider Sofort GmbH using the customer's online banking data. The amount is processed immediately after the order is completed according to the terms of Klarna Sofortüberweisung, which are shown to the customer during the ordering process. Further details can be found at: https://www.klarna.com/sofort/.
6.12 Reminder fees for due claims will be charged to customers. For entrepreneurs, the seller may charge a flat rate of 5.00 euros. The customer reserves the right to prove that no or lower costs have been incurred.
6.13 In the event of payment default, the seller is additionally entitled to claim statutory default interest as well as other legally determined costs and consequences. The payment of default interest does not exclude the assertion of additional default damages, such as legal costs for legal advice, dunning procedures, or collection.
6.14 Customers are only entitled to offset if their counterclaims have been legally established or recognized by the seller.
7. Delivery and availability of goods
7.1 The delivery of the ordered goods is made to the delivery address provided by the customer, unless otherwise agreed.
7.2 If a payment service provider stores a delivery address and transmits it to the seller as authoritative through the use of the payment method, delivery will be made to this different address.
7.3 If the delivery of goods fails for reasons attributable to the customer, the customer shall bear the reasonable costs for shipping and return.
7.4 If delivery of the goods fails for reasons attributable to the customer after three delivery attempts, the seller is entitled to withdraw from the contract. Payments already made will be refunded to the customer immediately.
7.5 If the ordered goods are not available because the seller is not supplied by his supplier despite reasonable efforts and without his own fault, the seller may withdraw from the contract. The customer will be informed immediately and, if applicable, offered a comparable product. If no comparable product is available or the customer rejects it, the seller will promptly refund any payments already made.
7.6 Delivery and performance delays due to force majeure or unforeseeable events that significantly hinder or make delivery impossible are not the seller's responsibility towards entrepreneurs, even with bindingly agreed deadlines. In such cases, the seller is entitled to postpone delivery by the duration of the hindrance. This also applies if unforeseeable events occur at the upstream supplier and neither the supplier nor the seller is responsible. If the delay is unreasonable, the customer may withdraw from the contract in writing after setting a reasonable deadline or by mutual agreement.
7.7 Customers are encouraged to report obvious transport damage directly to the delivery person or carrier and to inform the seller.
7.8 Returns and exchanges of goods are only possible with the prior written consent of the seller. Returns are made at the customer's expense and risk unless otherwise agreed. Warranty rights remain unaffected by this regulation.
7.9 The risk of accidental loss or accidental deterioration of the goods passes to the customer as soon as the seller hands over the goods to the carrier, freight forwarder, or another person or entity designated for shipping. Specified delivery dates and deadlines are non-binding and not fixed dates unless expressly agreed otherwise.
7.10 Use of external logistics service providers
The seller is entitled to use external logistics and fulfillment service providers to fulfill his contractual delivery obligations. These take on activities in the areas of warehousing, order picking, packaging, and shipping of the goods.
For this purpose, the commissioned service providers receive the data necessary for contract processing, in particular delivery and shipping information. No further use of the data takes place.
The selection of service providers is carried out carefully. The seller remains the contractual partner to the customer and is responsible for the proper fulfillment of the contract.
8. Provisions on retention of title
8.1 If the seller provides a prepayment, the delivered goods remain the property of the seller until full payment is made.
8.2 The delivered products remain the property of the seller until all claims arising from the business relationship have been fully settled. The customer is obliged to handle the goods carefully and, if customary in the industry, to insure them at their own expense against theft, fire, and water damage at replacement value. Necessary maintenance and inspection work must be carried out by the customer in a timely manner and at their own expense. If the goods are processed or combined with other items, the seller acquires co-ownership of the new item proportionally to the value ratio at the time of processing. Claims arising from the connection of the reserved goods with real estate against third parties are assigned to the seller as security. The customer must immediately report any third-party access to the goods or assigned claims. The customer bears the costs for measures to defend against such access, such as third-party objection lawsuits or out-of-court releases.
9. Manufacturing and customization according to customer specifications
9.1 If it is agreed that the seller manufactures or processes a product according to the customer's specifications, the customer must provide the necessary information and materials and perform the required cooperation actions.
9.2 The customer will be informed about the required cooperation obligations during the product description or the ordering process.
9.3 When fulfilling their cooperation obligations, the customer must especially ensure to provide information and materials in the agreed format, via the agreed transmission method, and in compliance with technical specifications and deadlines.
9.4 The customer assures to provide only such information and materials and to perform cooperation actions that are legally permissible and do not infringe on third-party rights. In particular, the customer must ensure that they possess the necessary usage and disposal rights for processing by the seller. The seller does not bear any costs for the cooperation provided by the customer. The seller is not obligated to verify the legality of the content provided by the customer.
9.5 The customer indemnifies the seller as well as its employees and representatives from any liability or claims by third parties or authorities arising from the customer's involvement and for which the customer is responsible. The indemnification includes necessary and reasonable costs of legal defense. Furthermore, the customer agrees to support the seller in defending such claims through reasonable cooperation actions and providing required information.
9.6 The seller is entitled to reject processing orders even after conclusion of the contract if there are objective indications that the applicable legal situation, third-party rights, or good morals could be violated. The decision is made based on a proper assessment.
10. Resale of Delivered Goods and Use of Goods
10.1 The resale of the delivered goods is prohibited for the customer without prior express consent of the seller in text form (e.g., by e-mail). Consent is particularly dependent on the resale being carried out exclusively in accordance with the seller's specifications regarding distribution channels, brand image, and positioning. The seller reserves the right to prohibit resales if legitimate interests, such as the protection of know-how, brand reputation, or the exclusive distribution structure, would be impaired. The customer undertakes not to use or open distribution channels to third parties that violate these interests of the seller.
10.2 If the customer violates this regulation, the seller is entitled to demand a contractual penalty of up to 10,000 euros per violation. The exact amount is determined at the seller's reasonable discretion and depends on the severity of the violation. Further claims for damages remain unaffected. The contractual penalty will be credited against claims for damages.
10.3 Products falling under the European Biocidal Products Regulation may only be used in the intended countries and in accordance with the national requirements of the destination. The customer undertakes to independently verify and comply with the legal requirements of the place of use.
10.4 The customer undertakes to use the delivered products exclusively in accordance with the applicable legal and normative requirements, in particular the European Biocidal Products Regulation (Regulation (EU) No. 528/2012), the Hazardous Substances Ordinance (GefStoffV), the REACH Regulation, as well as DIN EN 16636 for services in pest management.
11. Warranty and Liability Provisions
11.1 The warranty (liability for defects) and liability for other performance disruptions are governed by statutory provisions, unless otherwise stipulated by the following regulations.
11.2 Claims for material defects generally expire one year after the transfer of risk. Longer mandatory statutory periods remain unaffected.
11.3 Warranty is excluded for used goods. This exclusion does not apply in cases of fraud, intent, gross negligence, injury to life, body, or health, or in the violation of essential contractual obligations (cardinal obligations) on which the customer may rely. Furthermore, liability under the Product Liability Act and for defects in buildings caused by the usual use of the goods remains unaffected.
11.4 The customer must inspect the goods immediately and notify the seller of any recognizable material defects in writing without delay. Hidden defects must be reported immediately after their discovery. If the customer fails to conduct a timely inspection or notification, claims for material defects are excluded—unless the seller has fraudulently concealed the defect.
11.5 The choice between rectification (remedy of defects) or subsequent delivery (replacement delivery of defect-free goods) is at the seller's discretion.
11.6 Usual, permissible deviations according to quality standards or minor deviations in quality, weight, size, thickness, width, design, pattern, or color do not constitute a defect.
11.7 The condition of the goods is determined solely by the seller's product description or expressly included manufacturer information. Other information, such as public statements, media information, or declarations by third parties, is not relevant.
11.8 The seller is not liable for damages caused by improper use of the products, especially violations of DIN 10523 (Food Hygiene – Pest Control in the Food Sector), DIN EN 16636, the Biocidal Products Regulation, or the Hazardous Substances Ordinance. The customer undertakes to use the products only in accordance with the product label, the provided instructions, and the applicable legal requirements.
11.9 The seller is not liable for damages caused by improper further processing, use, or storage of the delivered products by the customer or third parties.
11.10 The seller is fully liable for damages caused by intent or gross negligence. In the case of slight negligence in the violation of essential contractual obligations (cardinal obligations), the fulfillment of which enables the execution of the contract and on which the customer regularly relies, or in the case of agreed guarantees, the seller is only liable for the typical, foreseeable damage under the contract. Liability for the slightly negligent violation of other obligations is excluded. The limitations of liability do not apply to damages resulting from injury to life, body, or health, in cases of fraudulently concealed defects, or under the Product Liability Act. To the extent that the seller's liability is excluded or limited, this also applies to employees, representatives, and vicarious agents. Claims for damages by the customer, including under statutory warranty, are otherwise excluded.
12. Changes to the General Terms and Conditions
12.1 The seller reserves the right to adjust these Terms and Conditions for ongoing obligations (contracts with recurring services) with effect for the future. Changes are particularly permissible in cases of:
- Adaptation to applicable law or legal changes
- Implementation of judicial or official decisions
- Introduction of new services, technical procedures, or organizational Processes that require an adjustment of the Terms and Conditions
- the change is exclusively advantageous for the customer
- also in addition to the cases mentioned, provided they are reasonable, appropriate, and objectively justified for the customer.
12.2 The seller will send the amended Terms and Conditions to the customer's e-mail address stored with the seller at least two weeks before they come into effect. If the customer does not object within this period, the changes shall be deemed accepted. The seller will inform the customer in the change notification about the consequences of failing to object. However, an explicit consent from the customer remains possible.
13. Final Provisions
13.1 The customer agrees that the seller may send contract-related notifications, invoices, and information electronically. Transmission can be made, in particular, by e-mail or via messenger services such as WhatsApp Business.
The customer undertakes to ensure that the specified communication data are reachable and regularly checked.
13.2 The legal relationships between the seller and the customer are exclusively subject to the law of the Federal Republic of Germany. The UN Sales Convention is excluded.
13.3 If the customer is a merchant, a legal entity under public law, a special fund under public law, or acts as an entrepreneur within the meaning of § 14 BGB, the exclusive place of jurisdiction for all disputes arising from or in connection with this contract shall be the seller's registered office. The same applies if the customer has no general place of jurisdiction in the seller's country of residence. The seller reserves the right to choose another permissible place of jurisdiction.